The following links are provided so that the best resources are available to our customers:
 
Industry Links

The Society for Workforce Planning Professionals
http://www.swpp.org

The Help Desk Institute
http://www.helpdeskinst.com

SOCAP International
http://www.socap.org

Gartner
http://www.gartner.com

Publications

Call Center Magazine
http://www.callcentermagazine.com

TMCnet
http://www.tmcnet.com

Tools

Six Sigma Portal
http://www.isixsigma.com

Erlang Calculators
http://www.erlang.com

Learning Resources

The Call Center School
http://www.thecallcenterschool.com

Harvard Business School
http://www.hbs.edu

ICMI
http://www.incoming.com/

Leadership

Tom Peters
http://www.tompeters.com

Zig Ziglar
http://www.zigziglar.com

Quality Monitoring

Aspect
http://www.aspect.com/Products/QualityManagement/QualityManagement.html

Witness
http://www.witness.com

Nice
http://www.nice.com